Terms and Conditions

Last updated: 31 October 2026

Welcome to Citizen Care. By accessing or using our website and services, you agree to these Terms and Conditions. If you do not agree, please do not use the platform.

1. About Citizen Care

Citizen Care is a digital platform designed to help users submit complaints, provide supporting information, communicate with authorized personnel and track complaint progress.

2. User Accounts

  • You must provide accurate registration information.
  • You are responsible for keeping your login credentials confidential.
  • You must not impersonate another person.
  • You must notify us if you suspect unauthorized access to your account.

3. Acceptable Use

You agree not to:

  • Submit false, misleading or fraudulent complaints.
  • Upload unlawful, harmful or abusive content.
  • Attempt unauthorized access to the platform.
  • Interfere with the platform's security or operation.
  • Misuse WhatsApp communication or other platform features.

4. Complaint Submission

Users are responsible for ensuring that submitted complaints and supporting documents are accurate to the best of their knowledge.

Submitting a complaint does not guarantee a particular outcome, resolution or response time.

5. WhatsApp Communication

Citizen Care may use the WhatsApp Business Platform to communicate with users regarding complaints and service updates.

Users must provide accurate contact details and comply with applicable WhatsApp terms and policies when interacting through WhatsApp.

6. AI-Assisted Features

Some features may use AI to assist with complaint classification or information processing. AI-generated responses are provided for assistance and should not be treated as guaranteed decisions or official outcomes.

7. Intellectual Property

Unless otherwise stated, the Citizen Care website, design, branding and platform materials are protected by applicable intellectual property laws.

8. Service Availability

We aim to maintain reliable services but do not guarantee uninterrupted availability. Features may be modified, suspended or temporarily unavailable for maintenance or operational reasons.

9. Account Suspension

We may restrict or suspend accounts that violate these Terms, misuse the platform or create security risks, subject to applicable law.

10. Privacy

Your use of Citizen Care is also governed by our Privacy Policy .

11. Changes to These Terms

We may update these Terms when necessary. Updated versions will be published on this page.

12. Contact

For questions regarding these Terms, contact:

Email: jeyabalaganesh.s@gmail.com