Privacy Policy

Last updated: 31 October 2026

Citizen Care ("we", "our" or "us") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you access our website and services.

1. Information We Collect

Depending on how you use Citizen Care, we may collect:

  • First name and last name.
  • Username and email address.
  • Phone number.
  • Account authentication information.
  • Complaint descriptions and submitted information.
  • Photographs and documents attached to complaints.
  • WhatsApp phone numbers and messages sent to our official WhatsApp business account.
  • Technical information necessary to operate and secure the platform, where collected.

2. How We Use Your Information

We use information for purposes including:

  • Creating and managing user accounts.
  • Receiving and managing complaints.
  • Reviewing submitted evidence.
  • Providing complaint status updates.
  • Communicating with users through supported channels.
  • Maintaining platform security and preventing misuse.
  • Providing AI-assisted complaint classification or assistance where enabled.

3. WhatsApp Communications

Citizen Care may use the WhatsApp Business Platform provided by Meta to receive and send service-related communications.

When you communicate with our official WhatsApp account, your phone number and message content may be processed by our application and the WhatsApp platform to provide the requested service.

WhatsApp and Meta process information under their own applicable terms and privacy policies. We do not control their independent data practices.

4. AI-Assisted Services

Certain features may use artificial intelligence to help classify complaints, understand descriptions or provide assistance. Information submitted to these features may be processed by the AI service provider to generate a response.

We will use such services only for the purposes described in this policy and according to the applicable provider terms and our configured data practices.

5. Sharing of Information

We do not sell personal information. Information may be shared with authorized personnel responsible for handling complaints and with service providers necessary to operate Citizen Care, including hosting, communication and AI service providers where applicable.

6. Data Storage and Security

We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure or destruction.

Information is retained only as necessary for the purposes described in this policy, subject to applicable legal requirements and legitimate operational needs.

7. Your Privacy Rights

You may request access to, correction of, or deletion of your personal information, subject to applicable law.

To request deletion, visit our Data Deletion page .

8. Third-Party Services

Citizen Care may rely on third-party services such as Meta WhatsApp Cloud API, hosting providers and AI services. Their processing of information is subject to their respective policies and terms.

9. Children's Privacy

Citizen Care is not intended to knowingly collect personal information from children without appropriate authorization where required by applicable law.

10. Changes to This Policy

We may update this Privacy Policy when our services or data practices change. The latest version will be published on this page.

11. Contact Us

For privacy-related questions or requests, contact:

Email: jeyabalaganesh.s@gmail.com